Our experience and research has determined that there are a number of factors in addition to employee engagement that are necessary for an organization to be successful. We developed The Genesee Advantage Framework© to help clients understand the factors that influence engagement and customer alignment, and the components of Advantage can be used to guide the creation of an organization research agenda and employee survey.

The Advantage Framework©

• Organizations achieve success through employee engagement and customer alignment.

• Employees evaluate their work environment based on direct and indirect observations of essential business practices.

• The employee survey is a business tool that gauges performance and engagement while identifying pathways to improvement.

To learn more about our model, please see the Spring 2007 issue of The Genesee Dimension.